Terms and Conditions

• CELLA.ART SRL (Cella.art studio&academy), Tax ID (CUI) 54689363, Trade Registry no. J2026031739007
• Registered office: Str. Timiș nr. 52A, Săcele, jud. Brașov
• Place of business: Strada Carpaților 93, Bloc 19, Ap. 7, parter, Brașov
• Phone: 0770 877 800, email: contact@cellastudioacademy.ro

By using the site or making an appointment, you agree to these terms. If you do not agree, please do not use the online booking service.

We offer gel nails, manicure, pedicure, and hairdressing and barber services, provided by the salon's specialists at our place of business in Brașov.

• Prices are in lei and often shown as a range. The final price depends on the length and complexity of the work and is confirmed by the specialist at the salon.
• The duration shown is approximate; some services may take more or less time.
• We reserve the right to change prices and opening hours. Changes do not affect an appointment that has already been confirmed, except where the work actually requires more than what was agreed, in which case we will tell you beforehand.

• You can book online, on WhatsApp (through Ella, the virtual assistant) or by phone. You choose the service, the specialist, and the day and time from the available slots shown.
• Online you can book at least 2 hours ahead and up to 60 days in advance.
• An appointment is confirmed when you receive the confirmation (with a code). With some specialists the request is pending until they confirm it manually; in that case a final confirmation will come from the salon.
• The details you provide (name, phone) must be correct so that we can contact you. If you book for a minor, you confirm that you have the consent of their legal representative.
• Keep your booking code: you will need it to cancel.

• Services are paid for at the salon, in lei, by cash or card.
• For some services (for example gel services) a deposit of 50 lei may be required, which is deducted from the final price. No deposit is collected through WhatsApp (the virtual assistant): payment is made at the salon.
• Refund or retention of the deposit in case of cancellation or no-show: [to be completed]

• You can cancel at least 24 hours before the appointment time: online, by phone or through Ella, using your booking code. Closer to the appointment time, cancellation is possible only by phone, at 0770 877 800.
• Rescheduling means cancelling and making a new appointment, depending on the available times.
• Please arrive on time. Late arrival may lead to a shorter service or to rescheduling, depending on the time of the next client. Grace period for lateness: [to be completed]
• If you do not show up and do not cancel: [to be completed]
• If the salon has to cancel (for example because a specialist is absent), we will let you know as soon as possible and offer you another time.

• Ella is an automated program. It can make mistakes: important information, especially final prices, should be confirmed at the salon.
• It books or cancels only after your clear confirmation and only for the phone number you are writing from.
• It does not give medical advice. If you have a skin or nail condition, discuss it with the specialist at the salon.
• The salon may correct or cancel an appointment made by mistake through the assistant, notifying you immediately.
• How we use the data from the conversation: Privacy Policy.

• Tell us before the service if you have allergies, sensitivities, or skin or nail conditions.
• Respect the hygiene and conduct rules of the salon and the specialists.
• Do not use the site to make abusive bookings (fake appointments or a large number of them) or to try to access restricted areas.

We take great care to ensure that our work is of high quality. If you are not satisfied, tell us as soon as possible so that we can resolve it. We are not liable for temporary unavailability of the site or of WhatsApp, which we do not control. Nothing here limits your statutory rights as a consumer.

Services are provided on a date and at a time agreed together. Whether the 14-day right of withdrawal applies to these services: [to be completed]

The texts, logo, photos and design belong to CELLA.ART SRL or are used with the permission of their owners. You may not copy, republish or use them commercially without our written consent.

• Complaints can be sent to contact@cellastudioacademy.ro or to 0770 877 800; we resolve them within the time limit provided by law.
• As a consumer, you can also use the alternative dispute resolution (ANPC SAL) service of ANPC, the Romanian consumer protection authority: reclamatiisal.anpc.ro.
• Romanian law applies. Disputes are resolved amicably and, failing that, by the competent courts in Romania.

We may update these terms. The version in force is the one on this page on the date of your appointment. About your data: Privacy Policy and Cookie Policy.